Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase. Returns must be initiated within 30 days of receiving your order. If the item shows signs of use or damage, we reserve the right to deny the return request. Please ensure that the item is in a condition suitable for resale before initiating a return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant photos if applicable. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without first receiving confirmation from us, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and photos of the damage or defect. We will assess the situation and may offer a replacement or refund based on the circumstances. It is important to report any issues within 7 days of receiving your order to ensure a smooth resolution.
Final Sale Items
Items marked as final sale are not eligible for return or refund. This includes items that have been used, opened, or are otherwise not in their original condition. Please check the product description carefully before making a purchase to avoid any confusion regarding the return eligibility of final sale items.